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The Irish Council for Civil Liberties has submitted a formal complaint to the European Ombudsman, raising concerns about the European Commission’s use of generative artificial intelligence in official documentation.

The issue came to light after an access to documents request revealed that at least one hyperlink in a Commission response had been produced using OpenAI’s ChatGPT. The ICCL argues that this raises questions around accuracy, reliability and transparency in public communications.

The organisation notes that generative AI tools can provide incorrect or misleading information, and believes that EU bodies have an obligation to ensure that all published material meets a high standard of accuracy. It has also emphasised the importance of openness around the use of such tools.

Dr Kris Shrishak, Senior Fellow for Enforcement at the ICCL, stated that public institutions have a responsibility to disclose when AI tools contribute to official documents. He added that any disclosure should name the specific system used so that the public can properly understand the context.

The European Commission maintains that it has clear internal rules covering the use of artificial intelligence. A spokesperson confirmed that the Commission operates its own GPT-based tool, which is used for day-to-day tasks under human supervision. Updated internal guidance on AI use was issued in May, and the Commission says its approach centres on responsible usage and oversight.

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